Tomra opens customer service center in Germany

From left, Hans-Werner May (investor), Eveline Lemke (Minister of economy, climate protection, energy and land use planning of Rhineland-Palatinate), Dr. Volker Rehrmann (Head of TOMRA Sorting Solutions), and Tom L. Eng (Head of TOMRA Sorting Recycling) opening the customer center in Mülheim-Kärlich, Germany.

Tomra Sorting Recycling (TSR), a designer and manufacturer of sensor-based sorting systems, has officially opened a customer service center in Mülheim-Kärlich, Germany. Tomra specializes in supplying equipment to the recycling, food and mining industries.

Taking part in the grand opening ceremonies were Eveline Lemke, Minister of Economy, Climate Protection, Energy and Land Use Planning for Germany’s Rhineland-Palatinate state; Volker Rehrmann, head of Tomra Sorting Solutions; and Tom Eng, head of TSR. The grand opening included a tour of the facility and a demonstration of the company’s equipment.

In her remarks, Lemke heralded Tomra for its best practice in recycling management. “As it is built from sustainable materials and is extremely energy efficient, the center echoes the company’s business, as Tomra’s sensor-based sorting technology means valuable resources are recovered and re-used. Demand for this closed-loop recycling management and correctly sorted separation, which Tomra’s technology makes possible, is potentially huge.”

“Thanks to modern systems like these, Germany leads the way in Europe when it comes to waste recovery. Tomra is at the forefront of this, as it provides outstanding expertise, which also contributes significantly to the overall economic strength of the Central Rhineland region,” Lemke added

The new building is located at Tomra Sorting Recycling’s existing offices and test center. Tomra notes that the new center is the largest facility of its kind in the industry. The test center offers full sorting capabilities, which will allow customers to run trials involving the company’s machines handling a wide variety of materials.

The customer center includes four meeting rooms, a training room and a research and development laboratory where test results can be analyzed in detail.

Eng said, “We’re delighted with our new center, which contains unsurpassed facilities, delivering an expanded and improved working environment for customers and test center staff. The building symbolizes that customers remain the very highest priority across our business as we strive to provide them with tailored solutions meeting their unique needs exactly, from the very wide range of technologies we have available. The opening means the dedicated customer facilities at the Mülheim-Kärlich site are now almost entirely separate from the production and administrative areas.”