Cirba Solutions launches CirbaSuite customer portal

Charlotte, North Carolina-based battery recycler Cirba Solutions has launched CirbaSuite, a proprietary online portal for its customers that provides security, ease of use and direct access to recycling batteries. The company says its new tool was set to go live to customers in July.

The traceable recovery of the critical metals found in batteries is essential to creating a closed-loop sustainable supply chain, Cirba Solutions says, adding that expanding the online portal to its customers will allow it to create end-to-end knowledge of the critical minerals in lithium-ion batteries.

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Cirba Solutions says the portal increases operational efficiency by allowing customers to access their accounts 24/7 and by providing them with detailed insights into their partnership with the battery recycler. The system will be used by automotive and battery manufacturers, as well as retail partners and telecommunications teams.

Citing research claiming that 89 percent of U.S. consumers expect brands or organizations to have an online self-service portal, and as part of the company’s commitment to customer service, Cirba Solutions says CirbaSuite puts customers in the driver’s seat to request quotes, schedule pickups and more at their convenience.

“At Cirba Solutions, one of our key priorities is to exceed the expectations of our customers to ensure they have access to the tools and information they need in real-time,” CEO and President David Klanecky says. “The addition of this comprehensive tool supports transparency, communication and reliability, not only with our customers but also those that they partner with. CirbaSuite is the only platform of its kind in the market, giving us an edge when it comes to delivering on customer needs and differentiating our services and capabilities.”

Through CirbaSuite, customers can:

• schedule pickups and coordinate specific site and order details;
• request quotes for any battery chemistry pickup;
• view all locations associated with accounts, including editing locations and details by site;
• access in real-time the total pounds of batteries their company has diverted from landfills, materials recycled year-to-date, order battery recycling kits and more; and
• review and analyze account history to understand the trends of batteries recycled.

More information can be found here.