Mason Cooper, general manager of Atwood, Tennessee-based Capital Metal Management, and his team were looking to break free from the limitations of on-premises software they experienced with their old system. Mason mentions, “We needed something that was not confined to in-house servers and hard drives. I wanted something I could access anywhere. I don’t want to have to be at my yard—I just want to do what needs to be done.”
The choice to select ReMatter was influenced significantly by their user-friendly design. “ReMatter’s design is great. It really reduces the burden of training new employees,” Mason says.
From a workflow perspective, integration of Scale Ticketing, Accounts Payable, Settlements, Dispatching and the Supplier Portal especially aligned with his team’s requirements.
The powerful Supplier Portal, which provides customers the autonomy to monitor their transactions from a self-serve web app, emerged as a game-changer. Mason notes, “The improved experience we provide with the Supplier Portal has helped us close an additional 25 deals over the past three months alone!”
Implementation and support
Transitioning to ReMatter turned out to be a smooth ride for the crew at Capital Metal. Mason appreciated the swift response of the customer support team, often within minutes. “ReMatter gave us constant updates and their support team was always proactive and checking in on us,” he says.
“ReMatter’s Supplier Portal has helped us close an additional 25 deals over the past three months alone.”
What stood out for Mason was also the direct line to ReMatter’s leadership. “Being able to directly reach out to ReMatter’s founders for support or advice is something you don’t often see,” he observes, highlighting how much his team values the responsiveness and personal touch, which is very uncommon in today’s tech world.
Impact on business
The introduction of ReMatter has been transformative for Capital Metal, across the board. Because the system is so intuitive, fast and optimized for recyclers’ workflows, Mason says he “probably saves a minimum of a minute per ticket.”
The Supplier Portal has enabled clients to view real-time tickets and payment history, as well as request bin service directly. This has boosted customer satisfaction and freed the team up to concentrate on expanding the business.
Although ReMatter was a significant investment, Mason says the return was worth it. “All of the time that I’m saving by not having to answer emails and create various reports … lets me pursue new business. I’m able to travel more, to be more accessible to our customers. So, if I need to go to Texas tomorrow, then I’m able to go to Texas.”
Complete satisfaction
Implementing the ReMatter software has marked a significant turning point for Capital Metal, perfectly aligning with the company’s commitment to operational excellence and superior customer service.
“As we continue to grow, ReMatter is central to our success,” Mason affirms. “Their constant innovation, based on user feedback, keeps the platform evolving in ways that consistently benefit our operations.”
More information about ReMatter can be found here.
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